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Store Policy

At Susan's Customs, we want to give our customers the most enjoyable shopping experience, one that will keep them coming back to our store time and time again. That’s why we believe that our store policies should be fair, clear and transparent. Below you’ll find a list of all our policies. If you can’t find the information you’re looking for - please don’t hesitate to contact us today!

All items are custom and are non-refundable. If you have an issue upon receipt of the item, please message us within 24 hours of delivery and we will be happy to work with you to make sure you are 100% satisfied with you custom handmade item.